Do you gift wrap?

We can gift wrap for you where practical in tissue paper and string or ribbon, just add a request to your order.  We try to recycle outer packaging and reuse boxes where ever possible. 

How do I order?

To order from Ptolemy Toys online store is very simple. If you look through our website and see something you would like to buy just click on the "buy now" button and then ‘add to shopping bag’ button to add it to your purchases.   If you would like to continue browsing and add more items press  the button "back to shops" and when you are ready click on "checkout", where you will be asked for a few important details to complete your order.  

On receipt of your order you will be sent an email confirmation.   We try very hard to make sure that all our site is correct, but in the unlikely case that we have inadvertently priced goods incorrectly, or we are no longer able to supply a particular product we will let you know as soon as possible.   

When do you charge my card?

It is our standard policy to take payment at the time of dispatch for all UK verified orders.  Overseas orders are charged on order and dispatched as soon as possible.  We may call you to confirm your overseas order.  We accept all credit cards except American Express.   If you are shopping from a country outside the UK , place your order as outlined above.   Your order will be debited in Sterling  and postage will be charged at cost (UK min £5.95, Europe £15, ROW£25) we will let you know how much delivery is before dispatch if in excess of these amounts.   Please check with your credit card provider for latest exchange rates and commission fees.  

What happens if my itemes are Out of stock?

If your item is out of stock, we will keep your order for that item on a back order and send it to you as soon as we receive it.   You will always be emailed with the option to cancel your order if you would rather not wait.   We do not intend to charge you for items that are not in stock.   Where practical part orders will be dispatched, occasionally it is better to hold the entire order and send it as one package.

What if I want to send items back to you?

Please check all items immediately upon arrival.   Some products will vary slightly, eg. hand painted toys may vary.   If you are in any way unhappy with your goods, please call us on +44 (0) 1280 843000.   You can return all unused items within 14 days for a full refund or an exchange.   We cannot refund or exchange used or customer damaged items.   With the exception of faulty goods, return postage cannot be refunded and refunds will not be made until the goods have been received.   The address to send returns to is: Ptolemy Toys Ltd, 50a High Street, Brackley, NN137DS. - There is no refund on any sale items. 

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at  

http://www.hmso.gov.uk/si/si2000/20002334.htm  

What do Ptolemy Toys do to provide Card Security?

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryptions.   They are only decrypted after they reach our computer.   They are not held in clear text on any web site.  

What is in the The Small Print?

All orders include VAT at the standard UK  rate (currently 20%).   Overseas orders please note that you may have to pay local import duties on receipt.  

All our products have been fully tested to comply with the European Safety Standards and carry the CE mark. 

Is there a delivery charge?

Standard Delivery is FREE on orders over £50. For other orders standard UK delivery is £5.95 or our next day service is available at £9.95. 

Can you send items Overseas? 

Yes, delivery on overseas orders is charged at cost price with a £19.95 minimum for Europe and £25 for the Rest of the World  We will let you know the cost before we dispatch the order to you if it is going to be more than our minimum amounts.  UK highlands and Islands are charged at £15 but we will reduce this to £5.95 on light weight orders of one or two items.

What payment methods do you accept?

Accepted: Visa, MasterCard, Electron, Solo, Cheques – we will only debit your card on dispatch of the goods.

Please make cheques payable to Ptolemy Toys Limited – goods will be dispatched once the funds have cleared our account.

How long will delivery take?

If we have your items in stock we will aim to dispatch within 1 to 3 days, where we are waiting for stock to arrive we will let you know your expected delivery date, normally this is between 5 - 10 days. We will do everything we can to get the order out as quickly as possible and we will keep you informed all the time.

Can I place my order over the phone?

Certainly if you wish to call us on 01280 843000 we will be happy to take your order over the phone, you will need your credit card details to hand.  If we can not answer we will call you back as soon as we can.

Where did you get the name for the toy shop?

We have written a blog post answering the question of where the name of the toy shop came from.  Here's a link to our Blog, just click to find out how we got the name for the toy shop in Brackley.

If your question or issue is not answered here, you can still contact us